Alert for State of Connecticut Employees - Retirement Services Provider Phone Scam 

A SCENARIO TO BE AWARE OF: You receive an unexpected phone call claiming to be from someone from the State of Connecticut or a Retirement Services Provider. The caller knows your name and references retirement benefits, recent changes, or upcoming actions. They ask you to “verify” information, read back a one-time code, or confirm account details to avoid delays or issues. 

THIS COULD BE A COMMON SCAM! 

Scammers now use caller ID spoofing, publicly available information, and increasingly using AI-generated voices to sound legitimate and urgent. 

If you receive a call like this: 

    1. Do not provide any information, even if the caller sounds credible or urgent. 

    2. End the call. 

    3. If you believe the call may be legitimate: 

          • Contact Retirement Services using a phone number listed on an official State of Connecticut website or official correspondence: https://osc.ct.gov/retirement/sers/new-and-active/

          • Do NOT use phone numbers provided by the caller.

          • Report the call to Retirement.PhoneScams@ct.gov even if no information was shared. 

Please include:

• Caller ID

• Date and Time

• Any information the caller shares, i.e., Company, urgency, etc.

• Was a meeting invitation shared? Provide the sender's email address and submit the email invite as phishing by utilizing the report phishing button.

As always, we want to remind you to be cautious about phone calls, emails, and text messages. Remember: take your time and verify directly with the sender (don't reply or click on any links) if you are unsure!